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What happens when I place an order?
How do I return a product?
Can I see a pre-production proof?
What does artwork mean?
How do I send you my logo?
What happens when I place an order?
Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.
Once your order is reviewed, you will be faxed or emailed a layout of your proof showing the artwork to be printed and placement on your selected item. Please return this layout proof within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the layout proof. Once your order is processed, you will be faxed an order acknowledgment.
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How do I return a product?
We guarantee your 100% satisfaction with the final product. If for any reason you are not completely satisfied with your order, please contact us. At ProAdSpec, your success is our satisfaction! |
Can I see a pre-production proof?
Absolutely, just ask for it! We can produce an actual proof of your item with your imprint prior to running your entire order. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 5-10 days to the order process.
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What does artwork mean?
Artwork means black and white laser printed artwork of 1200 dpi or higher. We prefer to receive electronic artwork in EPS (encapsulated post script) or AI (Adobe Illustrator) format. Please convert all text to outlines when possible.
The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.
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How do I send you my logo?
If you have an electronic file of your logo, email it to art@proadspec.com. If you have camera ready art of your logo, mail that to: 243 Bonnie Road, Cottage Grove, WI 53527. |
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